Consumer Complaint Detail

FORD / CVPI / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
Yes Fire
Components - Details
NHTSA Complaint Number: 006064049 Incident Date: Apr, 30 2006
Consumer's City: CRESSKILL Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: CVPI Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling:exhaust system:emission control:catalytic convertor
Vehicle Involved in a Fire: Yes Persons Injured: 0
Vehicle's VIN#: 2FAFP71W84X Date added to File: May, 23 2021
Date Complaint Received: Apr, 30 2006 Complaint Type: IVOQ
Incident Reported To Police: Yes Purchase Date: Jul, 31 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Catalytic converter fire(s) three occurred on this 2004 ford crown victoria the first one occurred sept. 3,2005 and the 2nd fire occurred on april 24,2006, and the 3rd fire on may 1,2006. park avenue ford in tenafly nj is the dealership that supposedly replaced the catalytic converter after the first fire. car was brought back to them after each of the 3 fires. the floor pan became so hot that the floor mats and seat bottoms and floor insulation ignited and started burning. the dealership never even replaced the scorched floor insulation . now the wires for all the electrical equipment such as headlights, roof mounted flashing lots, in car computer and siren is completely melted to the floor. photographs taken by police and given to government insurance manager for this city's police force. officers had to jump out of burning car each time the catalytic converter would glow cherry red and start floor mats/insulation charring and burning. when car was at the dealership secured after the 2nd fire, the lights and siren started on their own prompting the police in tenafly nj to respond and no one was able to shut them off by the normal switches. fuses had to be yanked and battery cable taken off. *jb