Consumer Complaint Detail

TOYOTA / SIENNA / 2005

Recalls
1 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006064721 Incident Date: Apr, 18 2006
Consumer's City: NORTHBROOK Consumer's State: IL
Vehicle Transmission Type: Manufacturers Name: Toyota Motor Corporation
Model Name: SIENNA Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:support device/strut
Vehicle Involved in a Fire: No Persons Injured: 1
Vehicle's VIN#: 5TDBA22C15S Date added to File: May, 23 2021
Date Complaint Received: May, 08 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was loading packages into the cargo bay of my 2005 toyota sienna (minivan) and the power hatch failed and closed on me. i was leaning into the vehicle and my arms were pinned. the hatch did not go back up on its own and i had to push up with my neck and shoulders to free myself. the vehicle has approximately 13,500 miles and has never been in an accident or otherwise damaged (to our knowledge). i would estimate fewer than some 200 cycles of using the hatch. there was no warning of imminent failure such as a gradual lowering of hatch opening performance. i am currently going through rehab for a cervical strain (sprained neck and shoulders). i brought the vehicle in to the dealership to be inspected by the local toyota regional rep. he said he never heard of this before and that i am the only who was ever injured by this type of failure. i do not trust him to be truthful and unbiased. i am an engineer and i do mostly component failure analysis. with a fairly new vehicle, low miles and a little used hatch i doubt this could be a single occurrence. i don't care to be bamboozled by toyota. had this happened to someone physically more fragile, they may have been paralyzed or killed. i requested that toyota not repair the vehicle at this point in time in order to make it available for other inspections or if this becomes legal evidence.*jb