Consumer Complaint Detail

TOYOTA / SEQUOIA / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006065367 Incident Date: May, 14 2006
Consumer's City: COPPELL Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: SEQUOIA Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5TDZT34AX2S Date added to File: May, 23 2021
Date Complaint Received: May, 15 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 31 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I am a police officer and purchased a new 2002 sequoia with high expectations. shortly after my purchase i noticed that something felt loose in the steering column whenever i shifted the gear handle. the dealer said that there was nothing wrong with it and don't worry about it. the dealer also failed to document my concerns into my vehicle's service record history. since that time, the vehicle has never received any mechanical damage or had any type of work other than routine maintenance done to it. now, here i am with a toyota vehicle with only 40,000 miles and a piece of metal has snapped inside of the steering column. the defective parts failure has caused the vehicle to be completely unsafe to operate and the slightest bump to shift the transmission to and from different gears while operating. i took it to the dealer to be repaired under the 5 year warranty and they said that they had never seen this problem before and it shouldn't have happened, but that they would do absolutely nothing to help me out with the problem. i informed the dealer to save the defective part, because it needed to be examined for manufacturers defect. at no time did the dealer ever mentioned, much less offer to have toyotas engineers examine the defective part. i should be receiving the defective part within the next few days. this problem was strictly due to a manufacturers defective part, yet toyota refuses to do the right thing and stand behind their product. i am very disappointed in toyota's lack of quality and especially in it's lack of service commitment. needless to say, i will never buy another toyota product and will definitely spread the word about toyota's refusal to warranty an obviously defective part. *jb updated *jb0 6/01/06