Consumer Complaint Detail

MERCURY / SABLE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006065381 Incident Date: May, 13 2006
Consumer's City: GALESBURG Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEFM55S71G Date added to File: May, 23 2021
Date Complaint Received: May, 15 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 19 2003
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I own a 2001 mercury sable with 54,300 miles on it. as i was driving, i noticed a particular noise coming from the back end of the car. i needed to have the oil changed anyway, so when i took it in to the dealership, i asked them to check the back end because it sounded as if the brakes were hanging up. when the dealership checked, they told me that both of the back springs were broken and that one of the springs with a pointed portion had ruined my new tire (the tires had 7,000 miles on them). when i asked about a recall or warranty, i was told by the dealership that only the front coils/springs had been recalled and the total cost would be my responsibility. thus, i had to purchase two rear coils/springs, a new rear tire, and have my car aligned again. at first, i considered myself lucky because i was not in an accident and hurt myself or someone else. but after i heard that the front coils/springs were recalled by ford, then i did not understand why the back ones were not as well. now that i have done some research on the matter, i understand that this has been a problem with other consumers and that the nhtsa is investigating the 2001 and 2002 ford taurus and mercury sable because of consumer complaints of fractures in the rear coil springs. *jb