Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2003
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006068496 | Incident Date: Jun, 08 2006 |
| Consumer's City: PORTLAND | Consumer's State: OR |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:rotor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J8GW58N33C | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 26 2006 | Complaint Type: LETR |
| Incident Reported To Police: No | Purchase Date: Dec, 17 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2003 jeep grand cherokee limited with 16,168 miles. my driving pattern for the past year has been within downtown city limits and connecting freeways where speeds over 50 miles per hour are rare due to traffic congestion. on a recent interstate trip when i apply the brakes at speeds above 45 mph they pulsated and the front end would shake violently each time the brakes were applied. i immediately took the vehicle to a jeep dealer for an inspection. the car had warped front brake rotors. prior to proceeding with the repair i contacted daimler chrysler to authorize the repair at their cost as the problem is a known design/manufacturing defect affecting 1999 through 2004 grand cherokees. after over an hour on the, phone they authorized replacement rotors as a goodwill repair albeit with the original defective rotor design. i learned from the dealer service rep their service department has replaced the rotors in about four thousand 1999 -2004 model grand cherokees. this is essentially a 100% failure rate. any abnormal brake operation is a potential safety issue. stopping distance will be increased by compromised inefficiency of the warped rotor against the disc. from a human factor standpoint the driver is distracted at a critical point in bringing the vehicle to a stop. instinct may cause the driver to ease off the brakes to reduce the vibration thereby risking a collision or loss of control and veer into opposing traffic. i understand from the dealer there is an after-market fix to the factory rotors. daimler chrysler should on their own provided an engineering change to existing replacement rotors to correct the heat problem and in the absence of such the nhtsa should take appropriate action. has the manufacturer filed an early warning report on the brake pulsation problem? *jb *nm |