Consumer Complaint Detail
DODGE / RAM QUAD CAB / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006068517 | Incident Date: Jun, 14 2006 |
| Consumer's City: MARIETTA | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: RAM QUAD CAB | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:rack and pinion |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 3B7HU18N92G | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 17 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 29 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: For no apparent reason and without warning, the rack and pinion steering failed causing excessive leaking of power steering fluid and failure of the power steering. dodge/chrysler denied any assistance to the issue. the vehicle is a 2002 dodge ram 1500 quad cab, 4.7 liter engine. 72,000 highway miles. it has come to my attention from the dealer that this is a common problem that can happen 2,000 miles to 200,000 miles indicating the continued use of a defective part. despite my willingness to accept the labor costs of the repair chrysler refuses to assist with the cost of the $600.00 part. there is no after market part available due to the truck being "too new" according to the dealer. this part failed due to a manufacturing issue and not abuse on my part. the part can not be repaired and must be replaced since dodge/chrysler does not supply a parts package to repair the part. due to this fact the part must be replaced and not repaired. this is also a great safety issue as the power steering leaked out without warning causing the loss of power steering. an accident could have resulted from the loss of power steering. *jb |