| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006069721 | Incident Date: Jun, 14 2006 |
| Consumer's City: EL PASO | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Suzuki Motor USA, LLC |
| Model Name: AERIO | Model Year: 2003 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JS2RA41S035 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 28 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Sep, 14 2003 |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Approximately in june 2005 a noise and vibration developed when running the a/c and it turned out to be the s-belt tensioner, which was replaced at my expense, at crawford suzuki on airways blvd. in el paso, texas.on june 12, 2006, while returning from tucson, az, my wife noticed a vibration and noise. i took the car to crawford suzuki on 6/15/2006 (smcs345882). after the car was examined by the technician i was told that the problem was a misaligned, factory installed power steering bracket. according to the serviceman able aguirre, i would have to fully pay for the repair as the car is over the warranty period.on saturday 17, i spoke to javier, the owner of thrifty car sales and he agreed that suzuki should repair at their expense what is obviously a factory defect. at crawford they agree that this is a matter of a factory defect and therefore the manufacturer is responsible for it.on friday 23, i spoke to a person who identified himself as ''manny'' the service manager told me that all he could do was to contact the suzuki district manager and he would get back to me. he also, stated that this specific problem was addressed in a ''service bulletin'' they had received about a month after these units were placed on the market and a replacement bracket was available, but there was no recall. sometime later, manny told my wife that their solution is that they will provide the parts and i will have to pay for labor. this is unacceptable as i already paid a couple of hundred dollars for a problem that now we know was caused by this factory defect. i think that since they knew of the defect early enough, they are fully responsible since they neither the suzuki dealerships nor the factory, disclosed this defect prior to the sale of the automobile to the prospective customers, neither did they make an effort to cause the repair. *nm |
