Consumer Complaint Detail
DODGE / GRAND CARAVAN / 1993
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006069832 | Incident Date: Jun, 26 2006 |
| Consumer's City: VIRGINIA BEACH | Consumer's State: VA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CARAVAN | Model Year: 1993 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1B4GH44R4PX | Date added to File: May, 23 2021 |
| Date Complaint Received: Jun, 29 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 25 1993 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 2004 the pump and motor assembly were replaced and the piston. apparently there was a brake line and valve assembly and that had to be replaced that were not covered under the abs recall and i paid $196.18. 3/23/06 the brakes failed on this vehicle and it was towed in. mechanic said, "abs system failure - abs unit needs to be replaced." towed to the dealership. dealer did not log the car into the system for 3 days. the van was out of service 9 days. the actuator piston and pump/motor assembly were replaced. chrysler agreed to pay for 3 days of the rental car since that was all the car was logged in at the dealer. on 6/27/06 the brake and abs lights came on took van back to the dealer. 6/29/06 i was called by the service manager and told that there was a bendix system failure that was covered by the recall and lifetime parts warranty. the part was ordered but would not be available until 7/28/06. it was suggested i call chrysler and let them know since i am again in a rental car. on 6/30/06 i called chrysler and was on the phone about 45 minutes. i talked with jack who took information, said he would contact the dealership about the delay in getting the part and check for the availability of a loaner car and then came back on and said he was putting me through to a representative who would authorize my rental. i was transferred to jason. he reviewed my request and then said no rental assistance would be authorized because 1) the dealer lied and the part is not covered by the recall and, 2) the car is 13 years old and has 150,000 miles on it. i asked if dodge products were only to last 150,000 miles and he rudely told me that all he could suggest was that i call the dealership and his decision was final. i called the service manager back and told him about my conversation and the accusations of the customer service representative and he assured me the bendix system part was covered under the lifetime warranty. he said he would check into it and call me back. *jb |