Consumer Complaint Detail

CADILLAC / SRX / 2006

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006070504 Incident Date: Jun, 30 2006
Consumer's City: JAMAICA Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: SRX Model Year: 2006
Vehicle Involved in a Crash: No Component's Description: Visibility:sun/moon roof assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1GYEE637960 Date added to File: May, 23 2021
Date Complaint Received: Jul, 05 2006 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt*: the contact stated the sunroof shattered early in the morning on saturday, july first. prior to this incident there were problems with the moonroof not closing properly . during the first incident, the vehicle was in the dealership for seven days regarding the moonroof and the issue was not resolved. when it was taken back to the dealer, the moonroof, sunroof/tracks and side panels to the rear of the truck were disassembled and replaced. the repair was a collaborative effort on between the dealer and the manufacturer. after the the problem persisted, the dealer determined that they would not repair the sunroof again without a cost. the dealer stated there must have been a fracture to the glass by an external object because there have been no previous complaints on this issue. the contact referred to www.consumeraffairs.com where there is an article dated january 2, 2006, stating that nhtsa is investigating 17 complaints for the cadillac srx from 2004- 2006. the article also cites 19 injuries sustained due to the sunroof defect. on a message board of cadillacowners.com, a owner of 2005 srx also had the sunroof shatter.