Consumer Complaint Detail

DODGE / STRATUS / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006070653 Incident Date: Jun, 28 2006
Consumer's City: AMHERST Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: STRATUS Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:shock absorber
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1B3EL46X12N Date added to File: May, 23 2021
Date Complaint Received: Jul, 06 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 28 2002
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving at about 30 mph and drove over a slight depression in the pavement when i heard a loud bang from the passenger right rear. the loud banging sound continued as long as the car was driven. i noticed a compromise in the handling of the vehicle. i took the vehicle to a registered repair shop where i have been a customer for over twenty years. i was told not to drive the vehicle since the rear strut plate top mount had disintegrated due to the fact they were made out of aluminum. the driver rear strut mount was on the verge of breaking apart also. it appears that road salt probably contributed to this situation. the replacement mounts purchased from the dealer were not made of aluminum. the following repair/parts was performed: rear shock & or strut assembly (2), upper shock mount (2). *jb