Consumer Complaint Detail

DODGE / DURANGO / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006070684 Incident Date: Apr, 27 2006
Consumer's City: BELLEVUE Consumer's State: WA
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: DURANGO Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Suspension:front:control arm:lower ball joint
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jul, 06 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 28 2006
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After paying $1500 to replace the upper and lower ball joints on our recently purchased durango, i discovered there was a recall on the upper ball joint for durangos. when i inquired with dealer about a possible reimbursement for the parts recalled i was notified that the recall did not apply to our vehicle year, it only applied to 2000-2003 model years. although our 1998 model encountered the same problem as the recalled vehicles, daimler chrysler wasn't willing to reimburse or do anything for us. i found this very disappointing considering this is the fourth dodge we've owned and currently both our vehicles are dodge makes. with the enormous number of documented complaints it seems reasonable to expect the nhtsa to demand daimler chrysler recall the 1998 and 1999 durangos for ball joint problems as well. *jb