Consumer Complaint Detail

HYUNDAI / SANTA FE / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006070715 Incident Date: Jun, 30 2006
Consumer's City: NORTH HUNTINGDON Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: Hyundai Motor America
Model Name: SANTA FE Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Seat belts:rear/other
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: KM8SC73D82U Date added to File: May, 23 2021
Date Complaint Received: Jul, 06 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 21 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My daughter called out "help, mommy! i'm stuck!" i looked in the rear-view mirror to find the shoulder-belt of my vehicle was wrapped around her neck. i thought it was only pulled to the side of her head so i asked her to duck her head out. she said "i can't, i'm stuck!" i pulled to the side of the road. when i got to her, her face was getting red. i ducked her head under the belt. to my horror, the belt was wrapped around her neck again. thankfully she could call to me. this could have been a terrible tragedy. the locking mechanisms on the shoulder-belts that are supposed to activate when you fully retract the belt to install a child safety seat are broken. i have been through three defective mechanisms so far. when i first installed the seat, the mechanism worked. after needing to remove the seat at one point and disengaging the mechanism, it quit working. it never locked again. so, i scheduled an appointment with the dealership to have the problem fixed, as my vehicle was still under warranty. in the meantime, i moved her seat to the other side of the vehicle. same problem. the locking mechanism of the belt worked, until i had to disengage it. then that side broke. my vehicle was no longer under the bumper to bumper warranty, so i moved the seat to the repaired side. after a while, i needed to move her seat and disengage the locking mechanism. it quit working! i called the dealership. the part was under warranty, but labor wasn't. i didn't have it repaired because i couldn't afford it at the time. in order to keep my seats installed correctly, i began using the locking clips that came with the seats. (now i have two children.) this handles the seats being installed safely, but it doesn't deal with the fact that the belts of my vehicle can move freely because the locking mechanisms are broken. because of this my inquisitive two-year old was able to successfully pull on the belt and wrap it around her neck nearly two complete times. *jb