Consumer Complaint Detail

FORD / WINDSTAR / 1998

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006070946 Incident Date: Jun, 18 2006
Consumer's City: GRANTHAM Consumer's State: NH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: WINDSTAR Model Year: 1998
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip:control unit/module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 2FMZA5143WB Date added to File: May, 23 2021
Date Complaint Received: Jul, 09 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 04 2000
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The brakes suddenly started failing and the brake petal would go to the floor like a defective master cylinder. the master cylinder was replaces 3 times at 2 different shops because they were sure it was the master cylinder and they thought perhaps it was a defective replacement. the defect ended up being the antilock brake system (abs) hydraulic control unit (hcu). if you do an internet search for windstar hcu, you will find windstar reviews rating their brakes as significant problems specifically stating "an occasional problem on this vehicle is failure of the antilock brake system (abs) hydraulic control unit (hcu). the cost to repair the abs hydraulic control unit is estimated at $975.00 for parts, without traction control, and $1,200.00 for parts, with traction control, and $162.50 for labor." this problem also affects the 1997 windstar. http://autos.msn.com/research/vip/reliability.aspx?year=1998&make=ford&model=windstar and http://autos.msn.com/research/vip/reliability.aspx?year=1997&make=ford&model=windstar this is potentially a life threatening problem and should be subject to a recall if it is bad enough than in auto reviews they cite it as a problem with ford windstars. *nm