| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006071360 | Incident Date: Jul, 08 2006 |
| Consumer's City: PITTSBURGH | Consumer's State: PA |
| Vehicle Transmission Type: | Manufacturers Name: Toyota Motor Corporation |
| Model Name: PRIUS | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:electric power assist system |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JT2BK18U120 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 13 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 07 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Continuation of complaint (odi numbers) 10162367-68 earlier that day we had driven my daughter-in-law and granddaughter to fumicino airport in rome and then returned home. we could only imagine what a catastrophe would have occurred if that freezing of the steering wheel had occurred at autostrada speeds. in the meantime, bi auto in florence has informed me that the part (no 44200-47060) must be delivered from japan and will take a minimum of 10 days. in an attempt to expedite service, i contacted the toyota customer service in torrance, california (ref # 200607110691) to see if the part may be more readily available and shipped sooner from the us. their answer was no. further, they indicated that since the prius was outside the us, they were not willing to honor the warranty extension and thus the $3500 repair would be at my expense. i will now contact my us dealer (i bought a second prius in 2004, which is still in the us) to see if they will intercede on my behalf. but what's especially troubling is even if this replacement performed is whether (1) toyota has made any improvement in the replacement part to eliminate the failure (apparently the 2004 replacement was ineffective), (2) for how many miles might this new replacement part last, and (3) will there be any warning, such as the stiffness in turning, that will precede a catastrophic failure such as this freezing of the steering wheel. for the online form, i have provided my us contact numbers. however, until august 6th, i will continue to be in italy. *jb |
