| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006071840 | Incident Date: Jul, 16 2006 |
| Consumer's City: COS COB | Consumer's State: CT |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Yokohama Tire Corporation |
| Model Name: UNKNOWN | Model Year: 9999 |
| Vehicle Involved in a Crash: No | Component's Description: Tires:tread/belt |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: JS2RB61S555 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 17 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 16 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: No |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Car purchased 8/17/05 in ct. owner moved to tallahasse 8/25/05. routine maintenance performed at tallahassee suzuki dealer. owner moved to miami jan 06. flat tire noticed 8/16/06 and lack of tread on both rear tires. car taken to suzuki dealer in miami on 7/17/06 for repair & explanation. dealer says tires were not rotated by tallahassee suzuki dealership during routine maintenance. owner trusted dealer to perform routine servicing and assumed anything necessary was done. suzuki blaming owner for lack of rotation! car also taken to yokahama tire dealer on 7/17/06 who wrote letter confirming tires not defective. yokahama told owner that the 2005 suzuki aereo has problems with excessive rear tire wear. a vin check, which confirms there is a bulletin on this, but suzuki avoiding this issue and blaming owner! owner offered a free alignment if owner purchases new tires.issue of why the tread is gone on a new car is being ignored. suzuki also ignoring problem with dealer in tallhassee not performing tire rotation, and blaming owner! awaiting call from regional mgr but were told that he will support district mgr. owner also told to drive treadless car 10 hours to tallahassee to take matter up with that dealer. why isn't suzuki getting involved with this? national suzuki customer service not advocating for owner, only protecting suzuki. the car is going back to miami dealership today 7/18/06 for futher inspection which was only offered after owner refused to leave until treated fairly. not only is suzuki ignoring a lack of dealership servicing, and blaming owner, but they are ignoring bigger issue which is that the car is causing excessive rear tire wear! *nm |
