Consumer Complaint Detail
BRITAX / E9L06 (MARATHON) / MARA
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006072035 | Incident Date: Jul, 15 2006 |
| Consumer's City: LEMONT | Consumer's State: PA |
| Vehicle Transmission Type: | Manufacturers Name: Britax Child Safety, Inc. |
| Model Name: E9L06 (MARATHON) | Model Year: MARA |
| Vehicle Involved in a Crash: No | Component's Description: Child seat |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 18 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: - |
| Was Original Owner: No | Anti-lock Brakes: No |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Both rubber shoulder pads on my daughters harness broke in two on the same day. after searching through the britax user manual that accompanied this seat, i couldn't find any indication that these pads where needed for or what their purpose was. after calling britax, i was told that the pads were essential to the operation of the seat and not to use the seat without them. i asked if they were so important why they broke on the same day and also why this the importance of their use wasn't mentioned in the user guide. britax told me that they usually break after about 2 years which is how old my seat is. i asked britax why they didn't communicate this to customers or even better include extras with the initial seat especially since the seat is suited for weights 5 lbs - 65 lbs and therefore longer than 2 years of use. the britax rep couldn't answer this. the replacement straps were free but i had to pay expedited shipping to get them to me in a shorter time frame than 1 week. considering i was instructed not to use the seat until i had replacements, this wasn't much of a choice. *nm |