Consumer Complaint Detail

FORD / EXPLORER / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006072070 Incident Date: Jul, 18 2006
Consumer's City: RIO RANCHO Consumer's State: NM
Vehicle Transmission Type: Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Structure:body:hatchback/liftgate:hinge and attachments
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMZU73K94Z Date added to File: May, 23 2021
Date Complaint Received: Jul, 19 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: The left hinge on the glass hatch failed during a normal closing operation. the light aluminum casting failed as a result of metal fatigue causing the full weight of the hatch to fall on my wife. the ford dealer claims this failure is not covered under nhtsa recall campaign number 04v442000 and that my wife must have brutalized this truck. the replacement parts that i purchased from the dealer and installed are clearly much heavier castings. the issues concerning campaign number 04v442000 still exist on this 2004 model year vehicle. i have the old parts and pictures comparing them to the new ones. *nm