| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006072755 | Incident Date: Jul, 18 2006 |
| Consumer's City: ATLANTA | Consumer's State: GA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volvo Car USA, LLC |
| Model Name: XC90 | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:linkages:tie rod assembly |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: YV1CN592751 | Date added to File: May, 23 2021 |
| Date Complaint Received: Jul, 24 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 20 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 5 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I took my 2005 volvo xc-90 to the dealership to have the outer tie rods replaced in conjunction with a recall notice i received from volvo. when i arrived at the dealership, i was told by the service adviser that i should have the rear wheels aligned because they were finding that when this recall service was being performed, the rear wheels needed alignment as well as the front wheels. i was also told that volvo would be paying for the front wheels to be aligned, but that i would have to pay for the rear wheel alignment at the special price of $59.95. i declined the rear wheel alignment because i felt it would be foolish to pay for something like this before knowing whether a problem really existed. several hours later, i received a call from the dealership saying that they were working on my car and that my rear wheels really did need to be aligned. not knowing what else to do, i consented to pay to have the work done. i returned from the dealership with the recall work completed and my wallet having been emptied of $66.37 ($59.95 + tax and miscellaneous charges). i decided to write to you since i believe this whole process is blatantly unfair to the consumer. volvo recalls defective parts but only pays for the front wheels to be aligned, yet the dealership is saying that they are finding that all of the wheels need to be realigned? my car is about 15 months old, and i had my 15,000 mile service done in early june. at that time, my wheels were rotated and balanced and nothing was said indicating i had an alignment problem either in the front or the rear of the car. it seems to me that volvo is taking advantage of its customers by having them come in to have parts replaced "free" of charge only to walk out with a bill for "necessary" services which are "not covered". i don't know if others have experienced this, but i wanted to go on record with what happened to me. thank you for your time and attention. *jb |
