Consumer Complaint Detail

GRACO / OTHER / 9999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006073225 Incident Date: Jul, 26 2006
Consumer's City: WESTPORT Consumer's State: MA
Vehicle Transmission Type: Manufacturers Name: Graco Children's Products, Inc.
Model Name: OTHER Model Year: 9999
Vehicle Involved in a Crash: No Component's Description: Child seat:harness:strap/webbing
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Jul, 27 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I am writing due to concerns i have about my graco comfort sport car seat. i have my son front facing with the straps in the highest slot. the problem i am having is the left strap will not get tight enough even after i've re-adjusted the straps and guide them in while i am tightening straps up. i've consulted the owners manual and re-adjusted the seat many times and i still have the same issue. i've even had other people read the manual and adjust it with the same result. as a result i cannot get the harness on the car seat secure. i also posted this issue on several on-lin baby boards and was astounded to hear that more than 20 people have also had/have this same problem. as a result i have asked them to file complaints with nhtsa and graco. even if it isn't a "defect" in the seat it allows too much of a margin of user error in my humble opinion i contacted graco here and was pretty much instructed to either replace the harness or stop using the product.*jb