Consumer Complaint Detail

VOLVO / S60 / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006073509 Incident Date: Feb, 14 2006
Consumer's City: CHICAGO Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Volvo Car USA, LLC
Model Name: S60 Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: YV1RS53D912 Date added to File: May, 23 2021
Date Complaint Received: Jul, 30 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 19 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 5 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: At 53,000 miles (february 2006) my check engine light, service transmission light and urgent service warning lights came on at the same time. however, i was i not experiencing any noticeable drivability issues. (with the exception of some slightly rough gear shifting - but i didn't think much of it). the dealer told me that the fault code was related to my transmission and that i need a software upgrade to my tcm (transmission control module). if the fault code returned after the upgrade, my transmission would have to be replaced. and that most likely (99.9%) the software upgrade would correct the problem. in addition, i had to pay $340 for the software upgrade because i was 6 months / 3,000 miles out of warranty and software issues where not covered by the extended warranty (3rd party - easycare -[via ford]). a few weeks later (3/5/06), the check engine comes on again and the drivability deteriorates rapidly on my trip home from work. high rpm's - little power - abrupt shifting. fortunately, i was close to home (within 1 mile). it felt like the transmission fell apart. i brought it to the dealer (3/8/06), after two days of 'testing', i'm told the etm was replaced at no charge and to come pick up the car. i picked it up and could not leave the dealer driveway. they apologized profusely and said the etm was replaced but noticed that there is still a problem. after a few days of troubleshooting by the dealer, i was informed that the car needed a new transmission (and i had to pay an additional $200 for extended warranty co-pay). *nm