Consumer Complaint Detail

MERCURY / COUGAR / 2000

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006073643 Incident Date: Jul, 30 2006
Consumer's City: HILLSBORO Consumer's State: MO
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: COUGAR Model Year: 2000
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1ZWFT61L2Y5 Date added to File: May, 23 2021
Date Complaint Received: Jul, 31 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 04 2005
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I purchased a used 200 mercury cougar in 12/2005. the fuel has been diagnosed by festus ford as defective. the fuel pump was replaced as part of recall #04v421000. i called ford customer care 1-866-436-7332 to ask if there was anything that ford could do to offset the cost of the repair/replacement and my request was rejected. it's apparent that there is something wrong with the cougar fuel pumps. i report to ford that i thought this was a safety issue, since this is causing my vehicle to lose power and/or surge. they did not seem to be concerned at all. *jb