Consumer Complaint Detail

FORD / EXPLORER / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006076020 Incident Date: Apr, 04 2006
Consumer's City: VACAVILLE Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Power train:automatic transmission
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU74W63Z Date added to File: May, 23 2021
Date Complaint Received: Aug, 19 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Nov, 22 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Less than 2 yrs after purchase of a new 2003 ford explorer eddie bower 4x4 v8 from a dealer, the transmission started grinding and slipping. dealer service records documented my concerns and their inability/unwillingness to diagnose the problem due to the lack of a "service warning" light. subsequent visits with the same issue brought similar results from the dealer. warranty expired less than one year before i finally got a warning light and the news from my dealer was that it meant i needed a new transmission for just under $6500. with absolutely no help from any level of ford customer service, i had the transmission replaced for just over $3000 - obviously not by ford. *nm