Consumer Complaint Detail

FORD / FIVE HUNDRED / 2005

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006076400 Incident Date: Jan, 08 2006
Consumer's City: HAMBURG Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: FIVE HUNDRED Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Electrical system: instrument cluster/panel
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Aug, 22 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Feb, 14 2005
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On the two occasions that we had snow this past winter, my ford 500 began to surge uncontrollably and the engine failure light came on when accelerating. it became necessary to pull to the side of the road and turn the vehicle ignition off. when i restarted, the trouble light was off and i continued my journey home. within a few minutes the same problem occurred, engine failure light and the surging. needless to say, it took quite awhile to get home. i brought the vehicle to an authorized ford dealer the fist time and they could not find anything wrong. after the second snow storm, and the same symptoms, the dealer said the problem occurred because the filter was installed backwards. somewhat skeptical, i accepted their explanation because of my good relationship with the dealer owner and service manager. while at work the other day, i noticed a co-worker with a similar type vehicle and inquired as to how she liked the ford 500. her response shocked me when she stated that she liked the vehicle, but had trouble this past winter in the snow. she described the same problem that i had experienced and now i wonder how many other 2005 ford 500 owners have experienced the same problems. i am hoping that you will be able to assist me in determine the cause of this problem. *jb