Consumer Complaint Detail

FORD / EXPLORER / 1997

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006076647 Incident Date: Feb, 28 2006
Consumer's City: DENVER Consumer's State: CO
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPLORER Model Year: 1997
Vehicle Involved in a Crash: No Component's Description: Exterior lighting:headlights:switch
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1FMDU34E8VZ Date added to File: May, 23 2021
Date Complaint Received: Aug, 24 2006 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Aug, 25 2003
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt*: the contact stated while traveling 50 mph on any road condition, the vehicle swayed violently from side to side. the sway bar was replaced in 2003. a few months later, the contact noticed there was a nhtsa recall, #00v402000, regarding the suspension. the service dealer was contacted and determined that a diagnostics test needed to be performed before any work was to be done. the test showed the upper and lower ball joints along with the camber castor kit were damaged. also the passenger and both rear doors did not open. the front driver's door had difficulties closing on two occasions. the contact received a letter from the manufacturer which offered $6000 for a trade in. the vehicle was not included in the recall due to the vin. the locks were inoperative, the headlamp switch was broken. the vehicle needed upper and lower ball joints, however the consumer declined all repairs. updated 10/11/06. *jb