Consumer Complaint Detail

MERCURY / SABLE / 2001

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006077641 Incident Date: Sep, 03 2006
Consumer's City: CANTON Consumer's State: OH
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: SABLE Model Year: 2001
Vehicle Involved in a Crash: No Component's Description: Suspension:rear:springs:coil springs
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1MEHM55S21A Date added to File: May, 23 2021
Date Complaint Received: Sep, 03 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 19 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 2001 sable (purchased new 10/20/2001) had four new goodyear tires installed on 3/24/2006 at 25,998 miles. after several weeks of listening to my son, the driver of the car, complain that the rear was very low to the ground, i took it into the goodyear dealer on 9/4/2006 with 29,255 miles. they discovered the cause was fractured rear coil springs on both the driver and passenger sides of the vehicle. the knife sharp fractured ends of the broken springs were extending down below the spring seats and resting up against the tires making slight contact with the inside walls of both rear tires. the service mechanic advised that it was unsafe to drive the vehicle. being labor day and with no mercury dealerships open, i had them replace the fractured springs with monroe quick struts at a total cost of $740.92. since the service tech advised me that this was a common occurrence on the taurus and sable models, i decided i should check for recalls. i see that there is an investigation underway on these rear springs and felt compelled to voice my complaint after reading ford's unacceptable response to the nhtsa initial inquiry. i saved the original springs/struts which show multiple fractures in each spring in case someone wanted to check the metallurgical properties of the steel. both of these springs have failed within 5 months of each other. these should be recalled before someone is seriously injured. i consider myself fortunate to discover these defective springs before they punctured the side walls of the tires. *jb