Consumer Complaint Detail

TOYOTA / PRIUS / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006077717 Incident Date: Sep, 01 2006
Consumer's City: PORTAGE Consumer's State: MI
Vehicle Transmission Type: AUTO Manufacturers Name: Toyota Motor Corporation
Model Name: PRIUS Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: JTDKB20U240 Date added to File: May, 23 2021
Date Complaint Received: Sep, 04 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: i turned left into driveway of a home- driveway has an incline. i turned off power and two children exited car. one passenger returned within five min and sat in front. i placed foot on brake. brake felt "locked" with no give. i pressed power button with foot on brake, and placed gear in reverse. i let foot off brake to roll slowly out of driveway. when i attempted to brake to slow exit, my foot went all the way to floor--no power. i notice gear was neutral. power would not turn off. car was rolling closer toward a busy four lane street. i noticed the power button light color was red, and the following yellow warning indicators were lit: brake system warning light, malfunction indicator lamp, anti-lock brake system warning light, slip indicator light. i depressed the emergency brake to stop. i told my 14 y/o passenger to exit the car and when she did the master warning light came on while the above lights remained lit. the brake continued to depress to the floor. i again attempted to turn off the power without success. i exited the vehicle with my smart entry key in hand and as expected loud buzzing noise came on. i then contacted toyota roadside assistance. the reference number is 269-568-6678. i called back later to change the reference number to 269-492-2066. i had asked for police assistance for traffic control, but the police did not show. on 9/6 a.m., jim at metro toyota service, kalamazoo, mi called & i described the above to him. at 1530 on 9/6/06, i described my experience to marvin at toyota customer relation. the case number he provided was 200609051137. this is the second like incident with this vehicle. i did not report the first incident to the nhtsa which occurred a few months after i took possession of the then new 2004 toyota prius. no reason was found for the first incident, by the same dealership service. *nm the consumer stated the vehicle accelerated on its own. also, when the consumer applied the brakes, the pedal became soft and went down to the floor. updated