Consumer Complaint Detail

FORD / EXPEDITION / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006077962 Incident Date: Aug, 19 2006
Consumer's City: SANTA CRUZ Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: EXPEDITION Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Sep, 06 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 24 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We were traveling at about 30-40 mph on a sharp curve on a freeway on-ramp. we experienced a loss of power and a very loud popping noise. we pulled over since driving at freeway speeds seemed impossible. we were stranded in a very dangerous spot about 100 feet in front of the freeway on-ramp. after aaa informed us it would be about an hour for a tow truck and an accelerating vehicle came within inches of our car, my family and i decided to abandon the vehicle and climb a very steep and dangerous embankment. i feared for my three kids and wife's the whole time waiting for the tow truck. we were towed to a ford dealer where they told us( a week later) the number three spark plug had blown. the usual problem with these engines. the plug blows because there are only five threads for the spark plug in these aluminum heads. the new design from ford now has 12 threads. we decided to have the whole engine replaced since this cost less than having two heads replaced. its 5500 for the engine and 3500 per head. we wanted both heads since the other head would be prone to the same problem. i think ford should own up to this problem because eventually there are going to be serious consequences to someone as a result of this. we were only inches away from this happening. *nm