Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2002
1 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006077969 | Incident Date: Sep, 05 2006 |
| Consumer's City: YORKTOWN HEIGHTS | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2002 |
| Vehicle Involved in a Crash: Yes | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 1 |
| Vehicle's VIN#: WVWVD63BX2E | Date added to File: May, 23 2021 |
| Date Complaint Received: Sep, 06 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: Yes | Purchase Date: Dec, 11 2001 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 2002 volkswagen passat wagon / 92350 miles placed in "park" on a slight incline (parking brake not used). engine was turned off and the keys were removed. driver stepped out of the car and a few seconds later car started rolling backwards with children (ages 3 and 10 mo) in the car. driver jumped in car to set the brake, but fell on street as car rolled. car crossed street and headed down a steeper incline hitting bushes, crossing another driveway, and finally hitting a rock wall coming to a stop. children were ok. driver had bruises / scratches from falling on pavement. car sustained $3,400 in damage. neighbors verified car was in park, and owner manual states that keys cannot be removed without the car being in park ( keys were observed by several neighbors to be out of the car). volkswagen of america asked me to go to a dealer for problem determination. dealer tried parking the car 5 times on uphill and downhill inclines, and park held. they also checked the computer and found no faults. no attempt was made to check the internals of the transmission, to determine whether the incline was the same as the driveway where it occurred, or to determine whether there was a reason for an intermittent problem. vw of america stated that the dealer had found the car was in spec (with the 5 hill tests and computer check), and no further action would be taken. vw stated that we should also have been using the parking brake any time we park (we do on steeper hills, but not on hills as slight as our driveway). nobody has explained why park failed even though the keys were out of the ignition (and observed to be by others) -- i concede the parking brake should always be used out of extreme caution, but most people do not on slight hills -- park should not fail in any case. we feel we have to get rid of the car asap because this has not been explained / addressed. other cars (like 2006 bmw) have recalls on the parking pawl, but vw will not investigate further. *nm |