Consumer Complaint Detail

SUBARU / OUTBACK / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006078835 Incident Date: Sep, 08 2006
Consumer's City: DENVER Consumer's State: CO
Vehicle Transmission Type: MAN Manufacturers Name: Subaru of America, Inc.
Model Name: OUTBACK Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Power train:clutch assembly
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4S3BH675626 Date added to File: May, 23 2021
Date Complaint Received: Sep, 13 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Dec, 30 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: After returning from a out of town trip, we got to our car and started to drive away and the engine revved up but did not proportionately increase in speed. after gaining some speed the symptoms disappeared. three days later after shifting from fifth gear to fourth gear while driving up a hill on i-70 the clutch completely slipped out. the car was un-drivable but we were in the left lane and there was no emergency pull off on that side so we had to make our way across three lanes of traffic to get to the right emergency lane. with no power we coasted through cars flying by honking at 65 mph. luckily we made it to the side of the road unharmed but quite a few close calls. we smelt the smell of a burnt clutch and could no longer engage the transmission or move the vehicle, it would only coast backwards. while we were lucky some other may not. subaru of america has refused to admit anything is wrong with the car other than a wearable item wearing out. this car has 77,200 miles on it and has had the clutch replaced once before at 34,500 miles under tsb 03-51-02r. we have owned five cars with manual transmissions all of which we drove for over 130,000 miles and not one has needed or had a clutch replaced. an employee at the dealership in the parts department stated to another employee while i was on the phone line that the "flywheel is making those go out so they will need to replace that too." *jb