Consumer Complaint Detail

SATURN / LS / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006080952 Incident Date: Sep, 24 2006
Consumer's City: CALABASAS HILLS Consumer's State: CA
Vehicle Transmission Type: AUTO Manufacturers Name: General Motors, LLC
Model Name: LS Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1G8JU54F32Y Date added to File: May, 23 2021
Date Complaint Received: Oct, 03 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Oct, 11 2001
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: On september 25, 2006, i took my 2002 l200 to saturn of the valley where i had purchased the vehicle new in october, 2001, due to a possible fuel pump line leak that had been discovered on the prior saturday, 9/23/06, by the firestone facility where i had taken the vehicle for servicing because i could smell gas coming from the passenger side engine compartment. saturn of the valley determined that the fuel pump lines were leaking and that the fuel pump needed to be replaced. at the time, the vehicle''s mileage was 75,202. saturn of the valley agreed to cover the cost of the part but i paid the labor. prior to the above event, on january 30, 2006, my 2003 l200 would not start. i had the vehicle towed to saturn of the valley where i had purchased the vehicle new in october, 2002. they determined that the problem was a failed fuel pump that needed to be replaced. at the time, the vehicle''s mileage was 58,270. the total cost of replacement came to $553.79 including parts, labor and applicable tax. saturn of the valley did not offer to cover the cost of the part or labor. subsequent to this, i wrote to saturn customer service and requested that they cover the cost of the part with regard to the 1/30/06, 2003 l200 fuel pump failure. i explained that the fuel pump failure was due to a manufacturer's defect, as the same part failed on both of my vehicles of the same model, one production year apart, purchased new at the same facility, at relatively low mileage. saturn corp. denies that there's a manufacturer's defect on this part. however, saturn has discontinued production of the l series model vehicles. this is highly suspicious and warrants an investigation to determine if a manufacturer's defect is at fault. *jb