Consumer Complaint Detail
MERCURY / MOUNTAINEER / 2002
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006081698 | Incident Date: Sep, 03 2006 |
| Consumer's City: PLANO | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: MOUNTAINEER | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 4M2DU86W52U | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 10 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Dec, 26 2001 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2002 mercury mountaineer mileage 72465. at this time it started to shuddering during up shifts from 1st to 2nd gear. i took it to pitcock auto repair in richardson, tx. they did a diagnostic test and found no codes they flashed the computer to reset all settings and i drove the vehicle for about 10 days and returned it to them who then took it to a eagle transmission in plano tx. they also did a diagnostic check but the transmission had no codes! it was then removed and over hauled it was then found out that the #1,2 clutches were almost gone and the # 3 was completely worn out. the transmission was over hauled and test driven when a over drive light came"on" the transmission was again removed and all items were checked again reinstalled during the test drive again the over drive light came "on". they removed and replaced the valve body test driven and the same problem the transmission was again removed and the following items were changed(# of time changed) valve body (2),converter(2),flashed computer (2), replaced the seals/gaskets (3) and many test drives with same problem! eagle transmission was on the net with other transmission repair people and all of them could not help them trouble shoot this problem as none of them had ever seen this happen! the vehicle was then taken to a local ford dealer who after doing a diagnostic test told eagle they would have to replace all items again! the manger of eagle had just received the gears , september 2006 and in it they had the correction for this problem with a kit from sonnax with the part number of 56947j-15k, they order the kit and it corrected the problem! all this happened just after the warranty expired. to have a ford dealer who had no idea or what to do to fix the problem was some thing that i or eagle didn't expect! i was lucky that i had taken it to eagle and pitcock as i could have paid twice what i agreed to which was $2500.00. *jb |