| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006084041 | Incident Date: Oct, 15 2006 |
| Consumer's City: THOUSAND OAKS | Consumer's State: CA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: CHARGER | Model Year: 2006 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:rotor |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 2B3LA53H26H | Date added to File: May, 23 2021 |
| Date Complaint Received: Oct, 31 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 28 2006 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a new dodge charger r/t + rt on 7/29/06 from westoaks dodge in thousand oaks, ca. starting at around 1500 miles, i noticed a squealing sound from what sounds like the front passenger wheel. this sound seems to happen on a consistent basis when braking lightly. i waited to see if the problem would go away. the problem persisted and so i brought it into westoaks dodge service department on 10/16/06. after westoaks inspected, they returned the vehicle to me in the same state and told me that the brake noise is normal and they would not service the car unless daimler chrysler approved. i then submitted my problem to dodge customer support at http://www.dodge.com on 10/17/06 and received the following reply on 10/24/06 (paraphrased): unfortunately, given the many variables involved, we are unable to diagnose your vehicle's problem via email. we recommend contacting your authorized daimlerchrysler dealership to arrange an appointment for proper diagnosis and repair. if you have been working with an authorized dealership but the problem is not yet resolved, seeking a second opinion from a different dealer may be a viable option. senior staff representative chrysler group customer assistance center reference number: 15560270 email case number: 1546160 basically, to me this sounds like another exercise in futility and to waste time and money bringing my car in to another dealer to hear the same thing. my conversation with the other dealer in my area has not added to my confidence. as a business owner myself, i know that i must stand behind my products or i will not be successful. consumers are much too sophisticated to be told that a problem is "normal" when they can find many comparable products without this problem. if i told my customers this i would not be successful for very long. please help me in resolving this matter. *nm |
