Consumer Complaint Detail

JEEP / WRANGLER / 2005

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006084993 Incident Date: Oct, 31 2006
Consumer's City: Consumer's State: CA
Vehicle Transmission Type: MAN Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: WRANGLER Model Year: 2005
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:foundation components:disc:rotor
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 1J4FA29155P Date added to File: May, 23 2021
Date Complaint Received: Nov, 09 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: May, 29 2005
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: My 2005 jeep wrangler purchased from moothart jeep was experiencing an uncontrollable shaking at speeds between 30-40 mph. i had to pull off the freeway to get it checked out. mechanic told me it was a problem with the rotors. when i called the dealer to explain the problem, they dismissed the rotors as the cause and blamed my all-terrain tires (without even looking at the car) and stated that my warranty would not cover it because of these new tires. car was towed to the dealership anyway and they blamed stabilizer. they claimed to have replaced the stabilizer under warranty (out of courtesy). when i picked up the car and tried to drive it home, the car was shaking worse than when it came in on the tow truck. i called the service manager who told me that the tires were too heavy for the car. i inquired about why a 4-wheel drive off-vehicle car would not be able to handle all-terrain tires. he had no logical answer for me. i brought the car to my mechanic (who specializes in tires) to check the tires and anything that could be causing this. they ultimately fixed the defective rotor, and the cars runs fine. he told me that the tires were fine; it was a problem with the rotors. during this process, i contacted daimler chrysler about this issue and they told me all service problems are the responsibility of the service manager at that particular dealership. i informed them that i had already spoke to him and he refused to attribute the problem to anything else but the tires. they gave me information regarding the lemon laws in california. the car had only 9,303 miles when this problem occurred and only 1.5 years old. the vehicle came with a 7-year warranty, but they refused to look at the rotors on the car. *jb