Consumer Complaint Detail

DODGE / RAM 2500 / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006085425 Incident Date: Nov, 08 2006
Consumer's City: HOLLY LAKE RANCH Consumer's State: TX
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: RAM 2500 Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Fuel system, diesel
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3D7KA28C44G Date added to File: May, 23 2021
Date Complaint Received: Nov, 13 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I was driving on interstate 20 in a 2004 dodge 2500 diesel pickup at 70 mph when, as i found out later, the lift pump went out leaving me with no power and no warning, with the truck immediately slowing with loss of power steering. i was in the left lane passing a line of trucks at the time with a line of traffic behind me. one of the trucks that i was passing saw the trouble, slowed and allowed me to cut through to the right shoulder, avoiding an accident. i later found out from dealership personnel that this part has a history of going out and that the factory will not allow the part to be replaced but requires a retro fit of a different system to solve the problem. there was no notification of the problem from dodge warning of this possibility. they will not even acknowledge that this part is a problem even though they will not allow dealerships to replace it. it would appear that someone will have to die to get anything done. if this continues to happen , with no warning, i feel certain that someone surely will. if this part has this type of failure, that appears to be well known to them, then it should be recalled and fitted with the retrofit. *jb