Consumer Complaint Detail
FORD / FIVE HUNDRED / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006085794 | Incident Date: Nov, 13 2006 |
| Consumer's City: MUNHALL | Consumer's State: PA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: FIVE HUNDRED | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Service brakes, hydraulic:foundation components:disc:pads |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1FAFP27125G | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 17 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jul, 31 2005 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I purchased a 2005 ford 500 new in july 2005. i had it serviced by the book at my dealership. on nov 14,2006 i took it in for a routine oil change and the 22,000 mile check up. i was told it needed new rear brakes and "rotors". since 75% of these miles are all highway miles (very little braking), there is absolutely no reason why rear brakes should be required....and certainly no excuse for the rotors needing replaced. since i take extremely good car of my vehicles, including washing it by hand, i have noticed since i bought it that the rear wheels are always black with brake dust. the front wheels are typically clean. that must mean the rear wheels are doing most of the work. this is without a doubt an engineering issue. also, having visited the nhtsa website, it is littered with complaints from other ford 500 owners experiencing the exact same problem. and via their reports, a denial by ford that there is not problem. (wonder why they are on the ropes as a car maker???) i "chatted with the service advisor to no avail. i plan on going higher....wish me luck. on the other hand, i present to between 15 and 20 thousand individuals each year across the country talking about integrity and customer service. ford is about to learn the true meaning of the term "customer terrorist". i can assure them that i will get my money's worth a couple of hundred times over. maybe you should wish them luck...they are going to need it. *nm |