| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006085871 | Incident Date: Mar, 06 2006 |
| Consumer's City: WEST PALM BEACH | Consumer's State: FL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Ford Motor Company |
| Model Name: COUGAR | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Fuel system, gasoline:delivery:fuel pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1ZWFT61L725 | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 19 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Aug, 18 2002 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I own a 2002 mercury cougar vin[xxx]. in 2/06 my car began to intermittently hesitate when accelerating. over a few week's time, the problem worsened to the point that the car would hesitate, then surge ahead, and couldn't be controlled. on 3/7/06, i was driving on i-95 in s. fla., and my car hesitated and surged in rush hour traffic. the surging caused a near miss with the car ahead of me. the car sputtered and i pulled off to the side of the interstate. on the shoulder, the car backfired, then shut off. i turned off the ignition, waited 15 minutes, then restarted the car. the engine ran, so i continued on my way. within 15 minutes, the hesitation and surging started again. at this point, i drove straight home. along the way, the car shut off 3 more times. once home, i contacted my dealer, maroone lincoln mercury in n. palm beach, fla. the service advisor told me that my car was not covered under any recall, and i would have to pay for repairs. i then contacted ford motor company who made note of my complaint and told me of a safety bulletin for the 2002 mercury cougar fuel delivery module. however, i was told my car would not be repaired under the safety campaign bulletin. i contacted a local repair shop, wynn performance in belle glade, fla. for their diagnosis. wynn performance verified that my car was hesitating and surging and that a safety bulletin existed for my car's model year. wynn performance obtained a genuine ford motor company fuel delivery module and replaced the defective unit. the technician pointed out that the old module and the new unit had significant differences in design. i tested the car and was satisfied that it worked correctly. to this day, my car does not surge or hesitate. replacing the fuel delivery module corrected the problem, but i incurred more than $400 in out-of-pocket expenses for the safety upgrade. i am upset that ford motor company and maroone lincoln mercury disregarded my safety and ignored their bulletin. *nm *js |
