| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006086356 | Incident Date: Mar, 12 2006 |
| Consumer's City: BRONX | Consumer's State: NY |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Kia Motors America |
| Model Name: OPTIMA | Model Year: 2002 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:engine:gasoline:belts and associated pulleys |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: KNAGD126525 | Date added to File: May, 23 2021 |
| Date Complaint Received: Nov, 24 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Feb, 20 2003 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 2002 kia optima lx, vin#: [xxx] w/ approximately 55,000 miles. my first warranty claim: the replacement of my timing belts. on 9/1/2006, my car stalled while driving. i had a tow truck my car to the service center where i bought my car, bronx automotive group inc. d/b/a, toyota of the bronx. the manager aggi saratis ended up in an dispute with the tow truck drivers regarding acknowledgment warranty and advised the tow truck driver to remove the vehicle from his premise. my car was towed to the nearest available service shop. the repair was a replacement of the timing belt. my vehicle had 51,720 miles at the time of repair. the timing belt is under warranty up to 60,000 miles. i paid the total invoice from bronxdale auto repair center in the amount of $603.40. i faxed a copy of the invoice to the service manager on 9/7/2006. i have two witnesses, tow truck drivers, who will confirm that the service team was unprofessional.a tech made a comment to me stating "i do not spend any money here" so why would i expect to claim any warranty. i disagree.i paid for this car! my second warranty claim is the replacement of my transmission.on 3/10/2006, i brought my car to service because my car could not maneuver in reverse.my vehicle at the time had 45,147 miles. on 3/13/2006, service advised me that the entire transmission needed replacement and since they have no service records, this would not be claimed as a warranty.i decided to go back to my mechanic and after further inspection, additional work needed to be done.the invoice total was $1,920.40. my mechanic further advised me that this vehicle has a product quality defect on the torque converter. in fact, there is over a page and a half of technical service bulletins items!i never received any notice of a recall. i have never had a warranty acknowledged and i feel that the service team is highly unprofessional and unskilled.considering that i have had these problems before 60,000 miles is suspicious. *nm *js |
