Consumer Complaint Detail

SATURN / VUE / 2004

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006087088 Incident Date: Aug, 06 2006
Consumer's City: EVANSTON Consumer's State: IL
Vehicle Transmission Type: MAN Manufacturers Name: General Motors, LLC
Model Name: VUE Model Year: 2004
Vehicle Involved in a Crash: No Component's Description: Vehicle speed control:cruise control
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 5GZCZ23D64S Date added to File: May, 23 2021
Date Complaint Received: Nov, 29 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 2004
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: 1) and 2) while traveling at high speeds (>60 mph) on the highway, with cruise engaged, periodically the cruise will fail to disengage. on several occasions (at least 5) while driving, and needing to slow down (e.g. to exit the highway, or for slow traffic ahead), the brake is pressed and there is resistance at the pedal and the cruise will not shut off/car attempts to accelerate, which on two occasions has led to a near-accident. on one occasion it also failed to shut off at the steering wheel for several attempts. 3)nothing was done to correct the failure as it could not be duplicated at the dealership and saturn refuses to replace the part under warranty unless they are able to demonstrate evidence of failure. i have been instructed i would have to replace the parts out of my own pocket but there is no guarantee it would resolve the malfunction since they can't figure out what is causing it. *nm