Consumer Complaint Detail

FORD / FOCUS / 2003

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006087242 Incident Date: Nov, 30 2006
Consumer's City: MESA Consumer's State: AZ
Vehicle Transmission Type: MAN Manufacturers Name: Ford Motor Company
Model Name: FOCUS Model Year: 2003
Vehicle Involved in a Crash: No Component's Description: Electrical system:ignition
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 3FAFP31383R Date added to File: May, 23 2021
Date Complaint Received: Nov, 30 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 10 2003
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I have had this issue come up a few times lately. when i put my key in my ignition, the key will not turn. from researching this on the internet, it is obvious that ford motor company has ignored the problem and refuses to recall a seriously faulty part. i have been told that it is not recalled because it is not a "safety" issue. when someone with a small child can not start their car in the dead of winter (stuck on the side of a road), i would classify that as a safety issue! the local ford dealership admitted to me that this is a problem that needs addressed. the tow truck driver told me that he tows over 30 focuses per year for this issue alone. the local dealership told me that they need to do an official diagnosis before they will determine the problem. what a rip off! they are trying to charge me $100 to diagnose an problem that everyone already knows. this is why ford is losing millions of customers and billions of dollars. they have lost me over a $90 ignition tumbler. *jb