Consumer Complaint Detail

MINI / COOPER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006087445 Incident Date: Oct, 01 2006
Consumer's City: VERONA Consumer's State: PA
Vehicle Transmission Type: AUTO Manufacturers Name: BMW of North America, LLC
Model Name: COOPER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: WMWRC33472T Date added to File: May, 23 2021
Date Complaint Received: Dec, 03 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Apr, 30 2002
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 4 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Power steering motor failure on mini cooper. 1 - while driving, the steering became very difficult, at times almost impossible. 2 - once home while parking the car, smoke started to billow our from under the hood. turned off the ignition, smoke continued to billow and get thicker, opened the hood, heard a sizzling sound and noticed that some of the wires were melting. immediately disconnected the battery, the smoke started to dissapate, the noise stopped etc. 3 - the car had to be towed to the dealer for repair. according to the tow operator, based upon the condidtion of the wiring harness, if the battery had not be disconnected quickly, the car would have caught on fire. the dealer informed us that the power steering pump motor had failed and that mini would replace the parts at no charge, but labor would be at our cost. total parts were approximatley $1,000.00 with labor totaling about $400.00. the car is now fixed and operating properly. *nm