Consumer Complaint Detail

MERCURY / VILLAGER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006087567 Incident Date: Sep, 30 2006
Consumer's City: PALATINE Consumer's State: IL
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: VILLAGER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Electrical system
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4M2ZV12T82D Date added to File: May, 23 2021
Date Complaint Received: Dec, 04 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Aug, 27 2006
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: We purchased a used (28k miles) 2002 mercury villager in 8'06. as i later found out this is a sister to the nissan quest. within 2 months it started to have periodic starting problems - meaning all power seemed ok, but when the key was turned, only a clicking sound was heard. we discovered sometimes this could be corrected by opening & closing the doors, or cycling the locks. after searching the web i found others with what appeared to be a similar problem and what others claimed the fix was. it seems an anti-theft ignition inhibit relay is the culprit. it seems to me failure of this relay should be be in a fail-safe fashion. nonetheless, is there a factory tsb for this issue from mercury or nissan? is there a part available to correct this problem? already my wife and kids have been stranded due to this problem and i imagine someone somewhere may have an actual emergency. *nm