| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006087855 | Incident Date: Jun, 10 2006 |
| Consumer's City: BLOOMINGTON | Consumer's State: IL |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Hyundai Motor America |
| Model Name: SANTA FE | Model Year: 2004 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: KM8SC73EX4U | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 06 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Apr, 29 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: 6/11/06: upon breaking off highway, vehicle made a crunching noise, then a hard screeching stop, proceeded to idle, make a hard stop. the vehicle wasn't recognizing gears, continuing to thrust the car into hard stops, jerking repeatedly as i tried to accelerate. heading home, it happened again. the next day took it to our dealership. as soon as i put it in reverse, the problem occurred. they replaced the abs module, test drove it and said it was fixed. 6/25: same problem (same distance: 75 miles). the dealership test drove, said they couldn't find problem. i told them to drive it some distance. service advisor drove it and nothing. they drove it again, duplicated the problem, recorded data. called their tech line, unhooked rear coupler to see if that was it. they replaced the rear coupler, test drove it and said it was fixed. i questioned if it could be the transmission. was told they couldn't replace things on a whim. 10/26: problem occurred (same distance). wife phoned service advisor,he told her the vehicle was fixed previously. towed it to a nearby dealer. they checked the fluids, reset the computer, couldn't duplicate the problem. since this time, the following has occurred: 10/31: wrote a detailed letter and sent it to hyundai. 11/04: letter was received. 11/20: didn't hear back, i phoned hyundai. 11/22: representative phoned (i was unavailable). 11/27: spoke with rep; told to contact service manager to set up appt with a factory rep next time they are at dealership. 11/28: sent email with letter to the service manager and hyundai, asking for a call back. 11/29: received survey from hyundai, i responded unfavorably. 12/06: received email from hyundai, again referring me to the service manager. this is a genuine a lack of service from our dealership and hyundai itself. most importantly it's a safety concern. i ask you to consider this information. please assist me in any way that you can. respectfully, brandan pierard. *nm |
