Consumer Complaint Detail

JAGUAR / XJ / 2006

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006087920 Incident Date: Nov, 17 2006
Consumer's City: SYOSSET Consumer's State: NY
Vehicle Transmission Type: AUTO Manufacturers Name: Jaguar Cars, Ltd.
Model Name: XJ Model Year: 2006
Vehicle Involved in a Crash: No Component's Description: Steering:hydraulic power assist:pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: SAJWA79B86S Date added to File: May, 23 2021
Date Complaint Received: Dec, 06 2006 Complaint Type: EVOQ
Incident Reported To Police: No Purchase Date: Jul, 21 2006
Was Original Owner: Yes Anti-lock Brakes: Yes
Number of Cylinders: 8 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Dt*: the contact stated while stopped at a traffic light, there was a rattling and grumbling noise coming from under the hood. shortly thereafter, the power steering failed, and heat was felt coming from the dashboard and under the floor on the driver side of the vehicle. the vehicle was able to be coasted near a parking lot, and driven into a parking space. excessive force was required to turn the steering wheel, which was accompanied by grinding noises. the vehicle was taken to a service dealer, who determined that the mounting holes in the side of the engine block used for mounting the brackets that held the power steering pump onto the engine were not drilled properly. this caused the power steering pump to detach, which, while floating around under the hood, caused other components to detach. the dealer attempted to replace the affected components, however the mounting holes did not line up, preventing anything from being replaced. the entire engine was replaced to correct the problem.*ak