Consumer Complaint Detail

MERCURY / VILLAGER / 2002

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006088296 Incident Date: Nov, 20 2006
Consumer's City: MARIETTA Consumer's State: GA
Vehicle Transmission Type: AUTO Manufacturers Name: Ford Motor Company
Model Name: VILLAGER Model Year: 2002
Vehicle Involved in a Crash: No Component's Description: Service brakes, hydraulic:antilock/traction control/electronic limited slip:control unit/module
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: 4M2ZV11T92D Date added to File: May, 23 2021
Date Complaint Received: Dec, 10 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: Yes
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: During a vacation trip on november 21, 2006, the "proportional valve" on our 2002 mercury villager began to apply the brakes while we were on the interstate. there was no warning light, just a gradual increase in the power necessary to keep going. by the time we realized it, the entire brake system had overheated, resulting in over $1,000 in dealer repairs. our contention is that this is a manufacturing defect and the vehicle should at least have been considered for some form of reimbursement. we also wanted to make the nhtsa aware of this in case other consumers encounter similar problems. as it was, the entire cost of the repair was for our account. *nm