Consumer Complaint Detail

SPRINTER / 3500 / 2006

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006088484 Incident Date: Dec, 07 2006
Consumer's City: Consumer's State: NJ
Vehicle Transmission Type: AUTO Manufacturers Name: Chrysler (FCA US, LLC)
Model Name: 3500 Model Year: 2006
Vehicle Involved in a Crash: No Component's Description: Fuel system, gasoline:delivery:fuel pump
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Dec, 11 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: Sep, 09 2005
Was Original Owner: Yes Anti-lock Brakes: No
Number of Cylinders: 6 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: Re: 2006 chrysler pacifica on friday, december 8, 2006, my 2006 chrysler pacifica stalled on rt. 78 e., between exists 17 and 18 of that road (the flemington/annandale, nj exists). at that time, when i accelerated the gas peddle, the vehicle moved slower and slower, until it came to a complete stop. there were no signs or warning lights of any engine or other type of failure. i then noticed that the vehicle had shifted gears on its own. i immediately shifted the gear back to drive, but the vehicle was still moving very slowly. being on rt. 78, i was surrounded by traffic going 70-80 miles per hour, with merging traffic to my right. there were several cars and trucks driving around me who missed hitting me by only inches. when i contacted my dealer (brown-daub) to advise them of this incident, i received very rude treatment. i would like to point out that at no time was i ever advised of a current recall for the exact problem that i described to brown-daub. this is not acceptable, and i believe that failure to provide notice of a major defect in a vehicle should result in payment of both actual and punitive damages to the consumer. after doing some research, i found that the nhtsa is investigating this exact failure in 2005-2006 chrysler pacificas. the problem pertains to the "fuel pump module and/or the powertrain control module software," which may cause the engine to stall. at this time, i am still in the process of resolving this matter with brown-daub. i am filing this report in the hopes that it may help others. when reading this report, please remember to note that, although i was spared on december 8, 2006, that day, there could have been several deaths, injuries, and unnecessary pain and suffering to all the families of those affected. i believe that a more thorough inspection of new/certified vehicles should be required by the government, prior to any sale. please, let's think in terms of being proactive. *nm