Consumer Complaint Detail

CADILLAC / STS / 1999

Recalls
0 Injured
Investigations
0 Death
Complaints
No Fire
Components - Details
NHTSA Complaint Number: 006089375 Incident Date: Nov, 09 2006
Consumer's City: MORGANTOWN Consumer's State: WV
Vehicle Transmission Type: Manufacturers Name: General Motors, LLC
Model Name: STS Model Year: 1999
Vehicle Involved in a Crash: No Component's Description: Engine and engine cooling
Vehicle Involved in a Fire: No Persons Injured: 0
Vehicle's VIN#: Date added to File: May, 23 2021
Date Complaint Received: Dec, 20 2006 Complaint Type: IVOQ
Incident Reported To Police: No Purchase Date: -
Was Original Owner: No Anti-lock Brakes: No
Number of Cylinders: 0 Date of Manufacturer: -
Was Vehicle Towed: - Description of the Complaints: I bought a 1999 cadillac sts from a dealer in morgantown, wv. it was a couple of years old. now, it has about 124,000 miles on it. after a few trips to the dealers service department recently, i was told the reason my car was running roughly was because there was a leaking head gasket. unfortunately, the dealer said, they won't try to repair it because their experience with the cadillac northstar engine is that if they try to remove it, it strips some sort of bolt or thread, ruining the engine. i have been in touch with cadillac by telephone and by e-mail several times to ask if it is true that they have designed and sold a car that can't be repaired. they wouldn't answer me directly; instead, they said my car is out of warranty and no longer their responsibility. finally, someone conceded that it is true. i am shocked that a company like cadillac can design and deliver a car, knowing that certain major problems can't be repaired. *nm