Consumer Complaint Detail
VOLKSWAGEN / PASSAT / 2006
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006089649 | Incident Date: Oct, 05 2006 |
| Consumer's City: VANCOUVER | Consumer's State: WA |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Volkswagen Group of America, Inc. |
| Model Name: PASSAT | Model Year: 2006 |
| Vehicle Involved in a Crash: No | Component's Description: Suspension:front |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: WVWAK73C86P | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 25 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Jan, 20 2006 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 4 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: When driving my new 06 passat 2.0t at 35 mph+, w/ passengers (avg. weights - approx 140 ea.) the car bottoms out, rubbing the road surface, over even moderate bumps & 'swooping' humps in the road. it occurs w/ more severity when encountering bumps during cornering. it started without warning, and was 'moderate' at first, then began to get worse as time went on. i can also hear a 'clicking' sound when the driver window is down, & going over even small, slow speed bumps (<5mph) after several of incidences i took it the local vw dealer in vancouver, wa,. after 3+ visits, no solution. they told me it was fine, they couldn't reproduce either the clicking or bottoming out. i contacted vw usa & filed a complaint with that dick hannah dealership. i was quickly contacted by the service manager who offered to take a ride w/ me, during which we easily reproduced both concerns, at slow speeds, within minutes of leaving there lot - she was shocked, & said she'd look into it - which she did. the solution? "the factory installed front mud flaps were 'too long' & draggied when encountering bumps" ! needless to say, & even w/o being a 'mechanic', this answer was obviously not the reason for a suspension that 'clicks' loudly over bumps & bottoms out during normal driving. i accepted this answer w/ the idea i'd do some additional research. the car continues to bottom out, is getting worse & ironically only happens on the drivers side - regardless of whether i am driving (at 180lbs) or my fiance' is driving (at 115lbs) now even w/o passengers! there's definitely an issue w/ at least the front strut unit - which would also explain the clicking coming from that unit. although i have brought it back to the service manager, they stand by there diagnosis - that nothing is wrong with the car. i'm very disappointed in both there service and level of expertise/knowledge - every suspension mechanic i have spoken with says that it sounds like a faulty or leaking strut unit - an easy fix. *jb |