| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006089739 | Incident Date: Dec, 05 2006 |
| Consumer's City: ANN ARBOR | Consumer's State: MI |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: LIBERTY | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Power train:automatic transmission |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GL48K65W | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 26 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 17 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 0 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: I bought a new 2005 jeep liberty from chrysler. it has less than 30,000 miles on it (warranty is for 36,0000/3years). i have always kept it in good condition, and have done all maintenance (oil changes, tire rotation, etc.) .a few of my oil changes were done at an oil shop, even at the dealer. so, out of the blue (no warning lights, or "strange" sounds previous to this) as soon as i started it, i heard a funny "clanking" sound. i got in, figured i''d be cautious, and take it around the block.when i put my foot on the gas, the "clanking" noise increased. so, i parked it and had it towed to the original dealership. first, they looked at and said they weren't sure what the problem was, but would have the engine tech. look at it. he finally did (after 3 days of hearing nothing) and said that i had a ''bad valve''. then they called me a day or so later and said that my "engine head" was bad and that the entire engine would have to be replaced. i asked what the cause of this and they said that my oil was sludged up so badly that it knocked the engine apart! not to mention, wouldn''t the first tech. have noticed something so obvious??? now they are saying they want me to pay the $6,000 to replace the engine even though it is still under warranty! the only way they will cover it, is if i bring all of my oil change receipts in. well, don't have all of my oil change receipts! nowhere in the warranty book does it state that you must keep all receipts! i've contacted chrysler via email, and they said, "we concur with the dealer...'' so now i'm at a stand still and very frustrated! i'm a single mom that has special needs child, and need my car to take him to the dr. frequently. i don't know what to do. but i do know that i'm angry and feel that this is unfair, dishonest! according to my reseach this "oil sludge" problem seems to be something that chrysler has said to many customers. particularly with 3.7 engines of 2002-06 jeeps. |
