Consumer Complaint Detail
GMC / SIERRA 2500 HD / 2005
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006090142 | Incident Date: Dec, 28 2006 |
| Consumer's City: CHARLOTTE | Consumer's State: NC |
| Vehicle Transmission Type: AUTO | Manufacturers Name: General Motors, LLC |
| Model Name: SIERRA 2500 HD | Model Year: 2005 |
| Vehicle Involved in a Crash: No | Component's Description: Steering:hydraulic power assist:pump |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1GTHK23295F | Date added to File: May, 23 2021 |
| Date Complaint Received: Dec, 28 2006 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Oct, 20 2004 |
| Was Original Owner: Yes | Anti-lock Brakes: Yes |
| Number of Cylinders: 8 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: Truck has been in dealer numerous times for severe noise of power steering pump, loss of brake boost and steering assist at low speeds. pump was replaced and noised disappeared for just over 2 weeks and started again. dealer explained that gm is aware of problem, but is only taking calls about the problem from one area code while they try to isolate. dealer then replaced the steering gear with no correction of problem. at a standstill, turning the steering wheel about 3/4 turn results in complete loss of steering assist and sometimes brake boost, plus excessive pump noise. dealer is now trying to tell me this is normal. there is a technical bulletin on this problem. gm has instructed dealers not to replace the power steering pump. as they have received too many pumps under warranty that appear to have no problem. driving the vehicle at 1200 rpm and steering right or left will generate a groaning noise that drowns conversation in the cab and at times results in reduced or failed brake boost. the same loud groaning noise occurs when slowing the vehicle from highway speeds without any turning of the steering wheel, as the engine rpm falls through the 1200 rpm range. sounds like a hydraulic system with air in the system, low fluid or being push to over-capacity. gm is not being responsive to the excessive number of customer complaints. i know others with the same problem on several years of 2500hd duramax trucks. it is not at all difficult to find others with this exact same complaint. the noise appears to be an under capacity hydraulic system for power steering and brake boost. gm is either ignoring the problem or hoping the problem trucks will expire warranty. more owners need to complain and force a recall to repair this defect in design. contrary to my dealer's assertion, this is not normal. i have been driving long enough to know "normal" and a "problem dodge" when i see it. |