Consumer Complaint Detail
JEEP / GRAND CHEROKEE / 2000
0 Injured
0 Death
No Fire
| Components - Details | |
|---|---|
| NHTSA Complaint Number: 006090475 | Incident Date: Jun, 19 2006 |
| Consumer's City: BACLIFF | Consumer's State: TX |
| Vehicle Transmission Type: AUTO | Manufacturers Name: Chrysler (FCA US, LLC) |
| Model Name: GRAND CHEROKEE | Model Year: 2000 |
| Vehicle Involved in a Crash: No | Component's Description: Engine and engine cooling:cooling system:fan |
| Vehicle Involved in a Fire: No | Persons Injured: 0 |
| Vehicle's VIN#: 1J4GW48S0YC | Date added to File: May, 23 2021 |
| Date Complaint Received: Jan, 01 2007 | Complaint Type: IVOQ |
| Incident Reported To Police: No | Purchase Date: Mar, 05 2005 |
| Was Original Owner: No | Anti-lock Brakes: Yes |
| Number of Cylinders: 6 | Date of Manufacturer: - |
| Was Vehicle Towed: - | Description of the Complaints: The original fan on our 2000 jeep grand cherokee explode on us while on the road, broke into many pieces and damaged the shroud. we bought an after market fan to fix the problem. end of june 2006 we took it to allen samuels chrysler jeep dealer to have it permanently fixed since it acted like there was still a problem. we paid almost $1000. right before thanksgiving we got a recall notice in the mail from chrysler on the fan being recalled and for the people that already had the problem fixed to send in the original receipt for reimbursement. so we did mail it all in and we got a phone call from chrysler denying the claim since hans at allen samuels chrysler jeep told them the problem was caused by the after market fan. so i called hans to ask him why he told chrysler it was caused by the after market fan if we originally came in with the blown up original fan and a broken shroud and thermostat. he said in their system it states that they replaced the after market fan because it was not blowing enough air. well that is wrong, but unfortunately hans was not willing to be helpful and take care of the matter. he also told me he spoke with my husband when we brought the car in and told him we have to have a new radiator to keep the car from over heating and he was there when the technician told my husband the same thing. the problem is, i was there too and that is not what they told us. about the after market fan, it was replaced because the original fan exploded, if that would not have happened we would have never needed an after market fan and we would not be in this situation, but chrysler and hans don't see it that way. i believe if there is a recall on a part and we already had it happen to us and we paid out of pocket we should get our money back. we also had a steel bracket on the driver seat brake and chrysler does not see it as a safety hazard therefore they will not replace it. *jb |